Refund policy

At Seafolds, we aim to deliver products that meet your expectations. Please read this Refund & Return Policy carefully before placing an order, as it outlines the conditions under which returns, exchanges, and refunds are handled.

1. Return Eligibility

A return request will be accepted only under the following conditions:

The product received is wrong or defective
The request is raised within 3 days of delivery
The product is unused, unwashed, and in its original packaging
A complete unboxing video is mandatory, clearly showing:
- The sealed package
- The product received
- The issue (wrong or defective item)

Requests raised after 3 days or without a valid unboxing video will not be accepted.

2. Non-Returnable Items

Returns will not be accepted in the following cases:

Products that are correct and free from defects
Items damaged due to use, washing, or mishandling
Requests made after the return window
Missing or incomplete unboxing video
Products returned without original tags or packaging

3. Return Request Process

To request a return:

Email us at seafolds@gmail.com within 3 days of delivery
Share:
- Order number
- Clear reason for return
- Full unboxing video

Once approved, our support team will guide you on the next steps.

4. Exchange Policy

Exchanges are allowed only if:

A wrong product was delivered, or
The product is defective

Important conditions:

Exchange requests must be raised within 3 days of delivery
Exchange is subject to product availability
Only one exchange per order is permitted
An unboxing video is compulsory for approval

5. Refund Policy

If a return is approved after inspection:

Refunds are issued to the original payment method
Refund processing time: 8–15 business days after approval
For Cash on Delivery (COD) orders, refunds are made via bank transfer or UPI
Shipping charges (if any) are non-refundable

Refunds will not be processed if:

The product is used or damaged after delivery
Original packaging or tags are missing
The unboxing video is not provided
The return is rejected after inspection

6. Order Cancellations

Orders can be cancelled only before dispatch
To cancel, contact us immediately at seafolds@gmail.com
Once shipped, cancellation is not possible
Refunds for prepaid cancelled orders are processed within 1–2 working days
Repeated cancellations may lead to account restrictions

7. Damaged, Incorrect, or Missing Items

If your order arrives damaged, incorrect, or incomplete:

Inform us within 24 hours of delivery
Share a clear unboxing video as proof

Without video evidence, replacement or refund requests will not be approved.

8. Contact Information

For return, exchange, or refund-related queries, contact:

Seafolds – Customer Support
Email: seafolds@gmail.com
Phone: +91 7908786942
Support Hours: Monday to Saturday, 10 AM to 6 PM (excluding public holidays)